On (b)(6) 2019, nakanishi received a phone call from a distributor about a problem with an nsk handpiece.The details of the event are as follows.The event occurred on (b)(6) 2019.A dentist was removing an inlay from a patient's tooth using the z95l handpiece.During the procedure, the headcap broke into pieces and fell into the patient's mouth.The dentist retrieved the broken headcap from the patient's mouth.The handpiece involved in the event was a loaner while the original z95l handpiece owned by the dental office was being repaired.
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The dentist refused to provide the patient's id, age and weight.Upon receiving the device involved in the mdr event, nakanishi conducted a failure analysis of the returned device [c190220-07].These activities are described in more detail below.Methodology used: a) nakanishi examined the device history record and the repair history for the subject z95l device [serial number 0bc80169].There were no problems observed during manufacturing or testing noted in the dhr.There were also no repair history records since the device was shipped.B) nakanishi conducted a visual inspection of the headcap and threads of the returned device.There were no visual abnormalities, such as abrasion or deterioration.Nakanishi also observed no abnormalities in the adhesive trace on the headcap and threads, which indicates that the adhesive was appropriately applied to the parts.C) nakanishi attached the headcap to the returned handpiece and observed whether or not the headcap would loosen by rotating the handpiece motor under no load and then cutting a melamine plate and a copper plate at the maximum speed (200,000min-1).The headcap did not loosen during the evaluation.Conclusions reached based on the investigation and analysis results: 1) although nakanishi could not replicate the reported event, nakanishi considers the possibility, from similar phenomena that nsk has experienced in the past, that the combination of a strong impact on the device with cutting vibration could result in the reported headcap loosening/detachment.2) failure to check the headcap tightness before each use as instructed in the operation manual contributes to the headcap loosening/detachment.3) in order to prevent a recurrence of the headcap loosening/coming off, nakanishi took the following actions: 3.1) nakanishi reviewed the operation manual and reconfirmed clarity and understandability of the instructions.3.2) nakanishi reported the above evaluation results to the dentist and reminded the dentist of the importance of checking the handpiece before use as instructed in the operation manual.
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