Complaint of crack/ break in insulation is confirmed.The device has not been returned for evaluation however the provided photographic evidence exhibits the reported failure however, photographs of the burn site were not provided.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution were found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been 3 complaints regarding 3 devices for this device family and failure mode.During the same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed, the rate of failure would be (b)(4).Per the instructions for use, the user is advised the following; these devices should be inspected before and after each use.Visually examine the devices for obvious physical damage including; cracked, broken or otherwise distorted plastic parts; damage including cuts, punctures, nicks, abrasions, unusual lumps, significant discoloration; inspect and test each device before each; verify that the electrode is full and securely seated in the handpiece before use; activation time should be as short as possible.This issue will continue to be monitored through the complaint system to assure patient safety.
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The customer reported the 138110, electrode caused a burn to the patient's skin on (b)(6) 2018 during a breast augmentation surgery, due to having a crack in the insulation.The burn area was excised by the surgeon as part of the procedure.The burn occurred on the left breast, the area where surgery was being performed.The procedure was completed as planned.There were no pictures of the burn since it was incorporated into the original incision.This report is being raised based on device malfunction with potential for injury upon reoccurrence.
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