The customer reported that the analyzer was "heating up" and that the analyzer "got hot and melted the original batteries".There was no allegation of patient/user harm.There was no allegation of incorrect results.The analyzer was returned.The returned analyzer was investigated by product support and engineering and the customer complaint could not be duplicated.Currently it is unknown whether or not the device may have malfunctioned, as the allegation could not be duplicated.It is known that improper insertion of batteries - in any device - may result in overheating, battery leakage, etc., which is stated in the labeling of most battery manufacturers.
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