An investigation was performed for the customer issue and included a review of complaint text, a review of ticket trending, a review of device history, testing of a retained kit of the likely cause reagent lot, and a review of product labeling.Review of ticket trending and lot search did not identify an increase in complaint activity.No potential nonconformances, deviations, or nonconformances were identified.Testing of a retained kit indicated acceptable product performance.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
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