Samples received: 21 unopened racepacks and 2 opened.Analysis and results: there are no previous complaints of this code-batch.We manufactured and distributed in the market (b)(4) units of this code-batch.There are no units in our stock.We have received 21 closed samples and 2 open samples.We have checked the two open samples received and a part of the thread of both samples shows splitting/fraying.Furthermore, we have opened the closed samples received and we have found that 1 of the 21 that also shows a fiber out of the thread surface.Remarks: we take note of this issue and the involved personnel will be informed of the incidence.Final conclusion: we conclude that the complaint is confirmed by evidence of failure in one of the samples received.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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