We have received the complaint device for evaluation and we have confirmed the reported incident.The drive shaft started rotating slowly once the handpiece was connected into the control unit.Drive shaft rotated properly when the run button was pressed.However, the drive shaft returned to rotating slowly when the run button was released.Upon disassembly, we observed moisture inside the core tube which have penetrated on the pc board switch assembly.The root cause was determined to be a seal failure that led to water ingress into the handpiece, which adversely affected the motor functionality.We currently have a capa open to address this issue.The corrective action includes repairs by replacing the current seal housing with a new seal housing assembly, o-rings and switch pcb and motor if there is any evidence of water inside the core tube.We believe these changes will better prevent water and steam from entering into the inner components of the handpiece.Device was not used for the procedure.Procedure was completed using another handpiece that they had in stock.
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