Siemens has completed an investigation of the reported event.The root cause was determined as a loose contact on a cable to the main switch.In the context of performing the update instruction mr003/18/p, the control unit (dgsu) is to be replaced.The system is to be switched off in order to perform this replacement.After performing the necessary work, the customer service engineer switched on fuse f21 and f1 as described in the update instructions.During the switching on, the engineer reported a loud noise which resulted in acoustic trauma on both ears.The engineer was treated with anti-inflammatory drugs for some weeks and according to the last medical report on (b)(6) 2019, the service engineer continues to suffer from ear problems.During the investigation, our experts concluded a loose contact of a cable to the main switch as the likely root cause for this event as there is no evidence to support an incorrect torque or fastening of the screws in production.To minimize the risk of a short circuit in the future, siemens will introduce a requirement for a "4 eyes" check of the screw fastening.Almost all gpas of all mr systems use this kind of connection of main switch and mains cabling.This is the first report of this type of error and therefore, considered a single event.At this time, the manufacturer is not considering further actions resulting from this event as no systematic error has been recognized.
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