Per customer: the battery does not hold a charge.We've noticed that "after it had been charging overnight after we unplug it about half hour after that the battery will be 1-2% so we need to plug it again while we are doing the picc and it needs to be plugged to a red outlet otherwise it won't charge or it will charge very slow.It does not shut down because we catch it when it is 1%.Yes, the battery indicates a full charge after it's charging for a long time.Yes, the green battery with lightning bolt on top comes on when it's plugged.".
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Per customer: the battery does not hold a charge.We've noticed that "after it had been charging overnight after we unplug it about half hour after that the battery will be 1-2% so we need to plug it again while we are doing the picc and it needs to be plugged to a red outlet otherwise it won't charge or it will charge very slow.It does not shut down because we catch it when it is 1%.Yes, the battery indicates a full charge after it's charging for a long time.Yes, the green battery with lightning bolt on top comes on when it's plugged.".
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of battery does not hold a charge was confirmed.During inspection the scanner will shut down after power supply is unplugged when one hundred charged, the cause of the reported issue is an internal li-ion battery failure, causing the premature discharge of the battery.The device was serviced, tested, and returned to the customer.A history review of serial number dyazac043 showed no other similar product complaint(s) from this serial number.
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