The device history record was reviewed and indicated that the product was released accomplishing all quality standards.Although the complaint report states that a sample would be returned, a sample has not been received.Without a physical sample we are unable to perform a thorough follow up investigation to include functional evaluation.However a photograph was provided for review.After reviewing the photograph, the manufacturing site believes that the crack occurred during the transport.During the manufacturing of all aqua seal units are 100% leak tested and 100% functionally tested as part of the process.Also independent sampling is completed to confirm units are functioning correctly.A probable root cause for the damage to the pressure valve is that the damage occurred during the transport.The manufacturing site has informed the production area of the reported issue.At this time, there is not enough information and no actions will be initiated at this time.If the physical sample is received at a later date, this complaint will be re-opened and the investigation continued.This complaint will be used for qa tracking and trending purposes.
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