Spontaneous call from pt stating this pump is not working.Pump will not recognize the new cassette.New replacement will be sent to pt.Has backup pump that he is using.No other issues reported.No adverse event.Serial number (b)(4) - spontaneous.No other info available.Did the reported product fault occur while in use with a pt? no; did the product issue cause or contribute to pt or a clinical injury? no; is the actual device available to be returned for investigation? yes.Did we replace device? yes.Reported to (b)(6) by pt/caregiver.
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