The reported event of "the user observed broken lcd display on the autopulse platform (sn (b)(4)) and the display was not readable" was confirmed during visual inspection.The most possible root cause for the reported issue was due to user mishandling.Upon visual inspection, observed broken and not readable lcd display and scratched user interface (ui) membrane.Unable to perform functional testing due to user advisory (ua) 45 (not at "home" position after power-on/restart) error message displayed upon powering on the device.The encoder drive shaft was not within the normally acceptable range when powered on.The drive shaft was returned to home position using the administrative menu.Upon customer approval, the defective parts will be replaced and the autopulse platform will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse platform with serial number (b)(4).
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