One device was received for evaluation.The returned sample did not meet specification as received by medtronic.The visual inspection found broken front case assy.The console's faceplate pried off was confirmed, but could not duplicated issues with mats.The investigation found the most probable cause of the reported event to be the broken front case assy.The front case assy was replaced to address the condition.If information is provided in the future, a supplemental report will be issued.
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According to the reporter, during unit inspection, the console's faceplate pried off and had issues with mats.Tried another mats but only with particular mat that has issue with this console.It was giving an extended scan using the mat that would end in a detection message even there was no sponge around.However, they knew their manual count was correct.They then moved to the wand and that did not detect anything.Replaced with new console and it worked fine.There was no patient involvement.
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