The customer observed a falsely elevated wbc result while using the cell-dyn ruby analyzer.The customer indicated the elevated result was generated in closed mode versus the result in open mode, as follows ((b)(4)): closed: 198 m/ul (198000/ul) open: 9.16 m/ul (9160/ul) , woc counts varied, 198 and 48.9, for this specimen.No impact to patient management was reported.
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Further investigation of the customer issue included a review of the instrument log data, instrument troubleshooting, a search for similar complaints, and a review of labeling.Return parts were not available.Review of the instrument log data indicated that three tests runs were performed and each run generated invalid data flags.The analyzer presented the suspect population flags in all runs, suggesting the need for verification of results by alternative methods.Field service was requested, and field service replaced the closed mode needle and cleaned the hemoglobin flow cell, hemoglobin chamber and optical flow cell to resolve the observation of increased invalidating flags.Based on these results, the cell-dyn was performing as designed.Tracking and trending did not identify an adverse trend.Labeling was reviewed and found to be adequate.Based on the available information no product deficiency of the cell-dyn ruby analyzer, list number 08h67 was identified.
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