The initial reporter complained of a questionable roche diagnostics cobas elecsys anti-tpo result for 1 patient tested on a cobas e 411 immunoassay analyzer.The erroneous result was reported outside of the laboratory.There was no allegation of an adverse event.The cobas e411 serial number was (b)(4).Following the discrepant results, the customer performed qc testing and the results were not acceptable.After performing a liquid flow cleaning (lfc) maintenance activity, the control results were again acceptable.This behavior is consistent with suboptimal sample conditions.For the cobas e411 used at the investigation site, the serial number was (b)(4).The anti-tpo used on this instrument was lot 368321 with an expiration date of oct-2019.The investigation is currently ongoing.
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