Dhr review: the device history record (dhr) for 00515048200, lot number z000011108, review noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Technical review and physical evaluation: on (b)(6) 2019, it was reported from (b)(6) hospital that the battery pack had split and there was a black dust visible in the packaging.On 20 may 2019, a returned product investigation was performed on the 00515048200.The physical evaluation revealed that the device battery had ruptured within the sterile packaging.The results of the returned product investigation have confirmed the reported event.Probable cause/root cause: although the reported event was confirmed, it cannot be specifically determined from the information provided what caused the batteries to rupture.Therefore, the root cause could not be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined there is no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
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