This event is recorded by zimmer biomet under (b)(4).Udi#: (b)(4).The device history record (dhr) for intellicart system serial number (b)(4) was reviewed noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Using crm to query for serial number (b)(4), the device was noted to have not been previously repaired by zimmer biomet surgical.On 24 apr 2019, it was reported from (b)(6) hospital that the unit was out of service.On 25 apr 2019, a zimmer biomet authorized repair technician was contacted about the cart and dispatched to be at the site.The technician arrived and found that the user had overfilled the cart and level sensors were showing "0" even though fluid was present in both cylinders.He proceeded to connect spare level sensor, but the monitor still read "0".He replaced the intellicart control board (part# 70064, lot code 0029820) and level sensor read properly.The device was tested, inspected, and repaired as per cl ¿ repair cart and evac rev.0.The root cause for the reported event was due to a malfunctioning control board.When a control board fails, it can prevent the cart from functioning properly.The reported event was confirmed during inspection of the device and the device was noted to be functioning as intended after the control board was replaced.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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