Occupation: reporter is synthes sales consultant.A device history record (dhr) review was conducted: part # 311.43, synthes lot # h391110, supplier lot # h391110, release to warehouse date: 03 nov 2017, supplier: (b)(6).No non-conformance reports (ncrs) were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.A product investigation was conducted.Visual inspection: upon visual inspection, there was no defect was found.Functional test: the coupling sleeve is able to move forward and back appropriately with no mating device inserted.Replication of complaint condition was not possible as the mating device was not returned.Complaint can't be confirmed drawing/document specification review: relevant drawings for the returned instrument were reviewed (both from the time of manufacture and present revision) and no design issues were noted.Dimensional inspection: dimensional analysis performed on the internal shaft measured the diameter and it falls within the specification per relevant drawing.Conclusion: the complaint can't be confirmed.We cannot determine a root cause for why the customer experienced the reported problem.During the investigation no design/manufacturing issues were identified.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that during the routine checks in sterile processing department, it was noticed that a handle with quick coupling was not holding anything very well that was put in the handle.There was no patient involvement. this report is for one (1) handle with quick coupling, small.This is report 1 of 1 for complaint (b)(4).
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