Arjo has carried out an investigation to this incident, and the conclusion are the following.Arjo was informed about a customer complaint that relates the deflation of a nimbus 3 mattress.It was reported to arjo that the mattress deflated and in a consequence the patient was left in a wheelchair during the weekend before the customer called arjo.Patient's wife (complainant) advised that some pressure injuries were developed over the weekend.However, due to the australian privacy act, arjo could not determine how, when, or if the reported pressure injury occurred because of the mattress system.Arjo technician attended on site the following day after the incident was reported, customer's mattress and pump were taken away to be tested, and the customer was supplied with a loaner nimbus 3 system (mattress and pump).Arjo technician confirmed that the pump was alarming due to the low pressure in the mattress.The last service order before the incident was dated in january 2019, 3 months before this event.In this service, the manifold assembly was replaced due to a slow deflation of the mattress.The mattress was repaired and left in working condition.Nimbus 3 system (mattress and pump) was setup, tested and found a connection not connected appropriately (internal manifold assembly).The system was reconnected and tested, and everything was working.The visual condition of both mattress and pump were found serviceable.Nimbus 3 system is an air mattress indicated for the prevention and management of all categories of pressure injuries when combined with proper monitoring, reposition and wound care program.Low pressure is usually a result of air leakage within the pump or mattress assembly or insufficient air supply.In these cases, the device counts with a visual indicator and a build alarm intended to inform whenever the pump detects low pressure within the mattress.Post market surveillance was reviewed, no reportable complaints related to the disconnection of the manifold assembly tube from the nimbus system were found.In conclusion, a disconnected manifold of the mattress caused a deflating issue within nimbus 3 mattress.It is unknown the causes of the disconnection since the mattress was serviced 3 months before this incident, and left repaired and in working condition.It is unknown the severity of the injury and how, when, or if the reported pressure injury occurred because of the mattress system.However, arjo reported this event to the competent authority based on the assumption that leaving the patient on a wheelchair might contribute to an injury.
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