The customer observed a falsely elevated wbc result on the cell-dyn emerald analyzer.The following data was provided: 1st sample: cd emerald (4am sample) wbc 97.7 k/l, beckman lh: 408 k/l, alinity h: 407 k/l.2nd sample recollected sample at 7am same day: cd emerald: 100 k/l, beckman lh: 395 k/l, alinity h: 407 k/l.There was no impact to patient management reported.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of historical data and a review of labeling.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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