The hill-rom technical support representative performed troubleshooting over the phone with the account, asking the account to isolate the patient and caregiver controls.Per the hill-rom service manual the affinity® three birthing bed and affinity® four birthing beds require an effective maintenance program.We recommend that you perform semiannual preventive maintenance (pm).Pm will minimize downtime due to excessive wear.Check the switches in the side rails to ensure they are functioning correctly.Also check for intermittent operation.A search of the hill-rom maintenance records showed hill-rom performed preventative maintenance on this bed in march 2016.It is unknown if the facility performed any other preventative maintenance on this bed.The account reset the left siderail to resolve the issue.Based on this information, no further action is required.
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