An investigation was performed for the customer issue and included a review of the complaint text, testing of a retained kit of lot 91429fn00, a search for similar complaints, a review of trending data, a review of the historical performance for reagent lot 91429fn00, a review of product quality history, and a review of product labeling.Testing was performed using an in-house retained kit of lot 91429fn00 and all specifications were met indicating the lot is preforming acceptably.The ticket searches determined normal complaint activity for the likely cause lot.Complaint trending report review determined that there is no non-statistical or adverse trend for the product for the complaint issue.World wide data was used to review the historical performance of lot 91429fn00 and determined the patient median result for the lot is comparable with all other lots in the field and confirms no systemic issue for the lot.A review of the product quality history for the lot did not identify issues associated with the customer observation.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
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