(b)(4).Method: the complaint icon cpap was not returned tot fisher & paykel healthcare (f&p) for evaluation.We were not able to retrieve any further information from the customer.Our investigation is thus based on the event description and our knowledge of the product.Results: the customer reported that the power cord had "exposed wires".Conclusion: without the complaint device it is not possible to confirm the fault, or to determine what caused the alleged malfunction.During initial assembly of the icon cpap, all power cords are visually inspected for damage.Once the assembly process is completed, all icon cpap devices are visually inspected again before release for distribution.This suggests the damage occured after it had been distributed.The icon cpap is designed to the electrical safety standards, ul60601-1 and as/nzs 3200.1.The materials used in the thermoplastic components of the mains connector and the cases are flame retardant according to ul 60601-1 and as/nzs 3200.1.Our user instructions that accompany the icon state the following: "only operate if the device, power cord and plug are dry and in good working order." "do not operate the device, water chamber or breathing tube if it is dropped, damaged or not working as intended.".
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