It has been reported to philips that during angioplasty procedure, the arc stopped to work and no x-ray was possible.After that, the patient had a cardiac arrest.The team did the resuscitation and the patient went to icu, dying in the next day.Philips has started an investigation for this complaint.
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It has been reported to philips that during angioplasty procedure, the arc stopped to work and no x-ray was possible.After that, the patient had a cardiac arrest.The team did the resuscitation and the patient went to icu, dying in the next day.
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Philips has investigated this complaint.The patient arrived at the hospital suffering from a heart attack.When use of the x-ray system was required for angioplasty, no x-ray was possible.Philips has confirmed with the hospital staff that the heart attack evolved into cardiac arrest requiring different treatment and therefore procedure was aborted.The hospital staff performed resuscitation, the patient was moved to the icu and then passed away the next day.Analysis of the log files showed that the reason that no x-ray was possible was that the system performed an automatic warm restart due to a communication issue between the geometry (x-ray system) and the system coordinator component.The warm restart did not solve the issue and the user performed a cold restart.This cold restart was unsuccessful because a button on the table side operating module was activated during the restart process, which caused an error.The user then performed a second cold restart of the system after which the system started working as per specifications.The log files indicate that system movements and x-ray were available again after approximately 13 minutes.The log files do not provide further details to identify the exact root cause of the communication issue.The customer has been requested to perform electrical grid testing to exclude issues with the hospital electrical network.The customer did not do this so far.Philips has proactively replaced three relays in the communication network.The customer has not reported a reoccurrence of the issue.Philips has checked the preventive maintenance records from 2018 until april 2019, which showed that all the system parameters were within specification.Analysis of service requests placed from 2018 to date for this system did not identify any similar issues.The hospital has declined to share further patient information due to patient confidentiality.A search in the complaint database did not show any similar complaints.No further actions will be taken by philips.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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