Qn#(b)(4).Per dhr the product auto endo5 ml lot # 73l1800544 was manufactured on 11/26/2018 a total of (b)(4) pieces.Lot was released on 11/30/2018.Dhr investigation did not show issues related to complaint.The customer returned one unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample was received without its original packaging.The customer stated that the applier was taken out of its packaging.It's unknown whether the packaging was actually returned.It's possible that the packaging was lost during shipping and handling or accidentally discarded during the decontamination process.Since the sample was received without its original packaging, the reported complaint could not be confirmed , and a root cause could not be determined.Since the sample was received without its original packaging, the reported complaint could not be confirmed , and a root cause could not be determined.Therefore, no corrective action is required at this time.The reported complaint of "sterility breached" could not be confirmed based upon the sample received.The sample was received without its original packaging.The customer stated that the applier was taken out of its packaging.It's unknown whether the packaging was actually returned.It's possible that the packaging was lost during shipping and handling or accidentally discarded during the decontamination process.A device history record review was performed with no evidence to suggest a manufacturing related cause.Since the sample was received without its original packaging, the reported complaint could not be confirmed , and a root cause could not be determined.
|