The reported failure head error was investigated in germany.The rotaflow drive has been sent to the manufacturer emtec for investigation and repair, the outcome of the investigation was, that the could reproduce the failure and repaired the drive.Thus the reported failure "head error" could be confirmed.Most possible root cause could be also determined as: 1.The head error is caused by the hot plug.When device is in operation and the power plug is plugged in or out.And this leads to a damage at the control board of the rotaflow.2.The head error follows by the sig error.This is when the ultrasonic crème is applied to the flow bubble sensor.Then the centrifugal pump is causing backflow and this leads to the head error.3.The head error is also caused by shaking the drive.This is when the motor (which is controlled by the optical tacho) is not blocked when adjusting to 0 then it could lead to error when slight shaking.The motor could then slightly rotate.4.The head error can be caused by connection issues between the console (rfc) and the drive (rfd).This is when the cable connection is disturbed by defective pins.It is unknown how, when or where this failure occurred.Since the fault and possible root causes are already known, there is a relationship between the device and the complaint.The occurence rate is below the acceptance rate, thus no remedial action required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopumonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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