The device will not be returned for evaluation and no photographic evidence has been provided.Therefore, the reported failure cannot be verified.The service history was reviewed, and no prior data was found.This device is a vendor item; therefore, the date of manufacture is unknown and a dhr review could not be performed.A two-year review of complaint history revealed there has been a total of 33 complaints, regarding 33 devices, for this device family and failure mode.During this same time frame 20,243 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.002.Per the instructions for use, the user is advised the following: warnings: inspect battery pack for damage prior to use.Do not use damaged battery packs.If battery pack is damaged and leakage or residue is noticed, do not allow it to come in contact with skin, eyes or clothing.Burns may result.The battery pack in this device may present risk of fire or chemical burn if mistreated.Do not disassemble, heat above 278 degrees f (137 degree c), or incinerate.Precautions: charge this battery using the hall lithium battery charger (l3000) only.Use of any non-approved charger may cause injury or damage to the battery.Do not drop, as this could damage the battery potentially creating an unsafe condition.This issue will continue to be monitored through the complaint system to assure patient safety.
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The sales representative reported on behalf of the customer that the l3000lg device was on the charger charging on (b)(6) 2019, when the battery began to give off fumes.The customer is reported to have removed the battery and placed it in a sink and the battery left a burn mark in the sink.There was no report of injury.There was no patient involvement.Further assessment information was requested; however, no further information has been received.This report is being raised on the basis of malfunction with potential for injury upon reoccurrence.
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