The customer reported complaint of 'autopulse platform system (sn (b)(4)) liquid crystal display (lcd) screen did not display any data' was confirmed during functional test.The most probable root cause is due to damage processor board.During visual inspection, there was not visual damage observed on the returned autopulse platform.Functional test was unable to be performed, the autopulse platform displayed a blank screen upon powering up the device.The processor board was replaced to correct the fault.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).
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