Catalog Number 211123 |
Device Problems
Computer Software Problem (1112); Loss of Power (1475)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 05/22/2019 |
Event Type
malfunction
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Manufacturer Narrative
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As part of normal complaint follow-up, an evaluation of the event has been initiated by mako surgical.A supplemental report will be submitted when additional information becomes available.
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Event Description
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Mps (b)(6) reported 3 mics handpieces not getting power once in haptics; asset: rob318, case number: (b)(4).Case type tka; update: "a little less than 30 mins surgical delay.Longer tourniquet time".
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Event Description
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Mps casie wilson reported 3 mics handpieces not getting power once in haptics asset: (b)(6).(b)(4).Case type tka.Update: "a little less than 30 mins surgical delay.Longer tourniquet time.".
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Manufacturer Narrative
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Update to b2 and d2.Reported event: it was reported that mps reported 3 mics handpieces not getting power once in haptics asset: (b)(6).Case type tka.Update: "a little less than 30 mins surgical delay.Longer tourniquet time.".Product evaluation and results: as per work order, successfully replaced cpci assembly.System investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.Product history review: review of the device history records indicate (b)(6) was inspected and accepted into final stock after being handled via npr.Review of npr revealed that the non conformance is unrelated to the failure alleged in the investigation.Complaint history review: a review of complaints in catsweb and trackwise related to (b)(6) shows 1 additional complaint related to the failure in this investigation.Conclusions: the failure is confirmed via inspection.No additional investigation or specific actions are required.If additional information is received, then the complaint will be reopened.
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Search Alerts/Recalls
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