(b)(4) is the initial importer of the device which is a bath chair.The device was retrieved by the service provider.Service provider dropped off the chair to the end-user.The next day the end-user sat alone on the chair for 5 minutes.The chair broke causing him to fall.He hurt his back.Patient was initially hospitalized after the fall.He was transferred to a rehabilitation center where he was for 12 days for pain and mobility treatment.