It was reported that the heel raiser ultra heel protector's "velcro was too low" and the "straps were never adjusted" which made the boot too tight in the toes/bunion area.Per report, the patient wore the heel protector since (b)(6) 2019 and on (b)(6) 2019, patient developed deep tissue injury to the right first metatarsal/bunion measuring 1x2cm.After this incident, the patient's feet were offloaded on two pillows and optifoam dressing was reportedly applied.Due to the reported deep tissue injury and the required medical intervention, this medwatch is being filed.The sample is not available to be returned for evaluation.A definitive root cause could not be determined at this time.No additional information is available.If additional information becomes available, a supplemental medwatch will be filed.
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