Contact information updated due to expiration of exemption e2014018.Manufacturing site evaluation: investigation: the instrument arrived in a clean status with visible damage.The missing or broken off fragments were not returned.The investigation was carried out visually and microscopically with the digital microscope vhx-5000 keyence (eg.-nr.2000024840) and the digital camera "panasonic dmc tz8".During visual inspection, a loosened blue ceramic part was found.Additionally, the grey ceramic was cracked and a piece was broken off.Further investigation found that the jaws were misaligned and an area of the blue ceramic was also broken off.Batch history review: the device quality and manufacturing records were reviewed for this lot number and found to be according to specifications, valid at the time of manufacturing.No similar reports have been filed for products from this batch.Conclusion and root cause: the root cause of the damage seen is most probably usage related.Rationale: according to the quality standard and dhr files, a production error as well as manufacturing defect can be excluded in this case.Investigation indicates that the ceramic breakages and misaligned jaw parts were caused by improper handling related to a mechanical overload situation.Excessive force, torsion, or high leverage were possibly applied to the instrument.Instructions for use advise against such practices due to the potential for damage such is seen in this case.No manufacturing relationship to the damage of the returned product is established.Corrective action: according to sa-de13-m-4-2-04-000-0 there is no capa necessary.
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