It was reported to the manufacturer by the end user, per the end user, on (b)(6) 2019, mattress was deflating as reported by the facility.The facility had placed a foam mattress under the dflal so that the patient would not be laying on the frame.Fst found that two cells had come disconnected, made the proper repairs and inflated the mattress.The lvn and grand daughter placed the patient back on the dflal mattress that was still on top of the foam mattress.The fst stated that he instructed the lvn and grand daughter that the foam mattress would need to be removed as this would be a hazard to the patient.On (b)(6) 2019, it was reported by the facility that the patient had a fall incident due to having both the foam and dflal mattress on the bed frame at the same time.Numerous requests to this facility have been made to receive additional information and details related to this alleged incident report with no response from the facility.Complaint#: (b)(4) were entered into our system to have the mattress and control unit returned to joerns for investigation.As of this writing, the mattress and control unit have not been returned.
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