Evaluation of the transducer confirmed the imaging issue as described by the customer.Investigation of the device noted that the sheath detached from one end, a loose locking latch, the bending neck detached from the shaft, scratches on the window, control handle and tip, and a dent in the shaft.The extensive physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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