The company service representative examined the system but was unable to replicate the reported event.Unrelated to the reported event, the company service representative found system message (sm) [vitrectomy port transducers are out of tolerance.The vitrectomy probe is still available.Please contact field service] in the event log.The company service representative found that there was a significant crease with the footswitch cable causing poor contact.The pneumatic module and the footswitch cable were replaced to address those findings.Preventative maintenance (pm) was performed.The system was then tested and met all product specifications.The system manufacturing device history record (dhr) was reviewed.Based on qa assessment, the product met specifications at the time of release.The system was found to have no problems; therefore, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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