Evaluation of the transducer confirmed the imaging issue as described by the customer.Investigation of the device noted oil separation in the window, beading disbonded from the sheath, a cracked strain relief, scratches on the window and control handle, and damage to the rubber next to the shaft.The extensive physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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