The connection 1 receptacle is the connector located on the freedom driver housing that connects the power adaptor to the freedom driver.The customer, a syncardia authorized distributor, reported that the freedom power adaptor plug was damaged at the freedom driver connection 1 receptacle while supporting a patient.The customer also reported that the patient was switched to the backup freedom driver with no adverse patient impact.
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The customer-reported broken (pushed in) connection 1 receptacle cable was confirmed via visual inspection where it was observed that the external portion of the connector was broken off and the internal portion was lodged internally inside the driver housing.It is unknown how the connection 1 receptacle cable was damaged, but it is likely the result of either the application of excessive force when connecting the power adaptor to the driver, rough handling, or an impact shock to the driver.After a reliable connection was made with the connector on the connection 1 receptacle cable, the driver passed all sections of functional testing.Syncardia has a corrective and preventive action (capa) to investigate the issue of damaged connection 1 receptacle cables.Syncardia has completed its evaluation of this complaint and is closing this file.(b)(4) follow-up report 1.
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