Qn#(b)(4).The customer returned one unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample appears used as there is biological material present on the device.Functional inspection was performed on the returned sample by attempting to engage the trigger using hand pressure.Upon engagement of the trigger, no audible ratchet sound could be heard indicating that the internal ratchet ears are broken.The first clip was unable to load properly into the jaws as it had its hook broken off.Another attempt was made , and the second clip was also unable to load properly.The sample was disassembled to inspect the internal components.It was confirmed that the ratchet ears were broken.It was found that the clips were out of position and stacking on one another in the channel.The proximal end of the feeder was bent due to the clip stacking.The sample was received with 9 clips remaining in the channel indicating that 6 clips were fired by the end user.The broken ratchet caused the clips to come out of position and prevented the clips from loading properly into the jaws.It could not be determined what exactly caused the ratchet ears to break but a nonconformance has been opened to further investigate this issue.The ifu for this product, l06072, was reviewed as a part of this complaint investigation.The ifu for this product states, "mishandling of appliers may result in improper load and/or closure of the ligating clip." the broken ratchet caused the clips to come out of position and prevented the clips from loading properly into the jaws.It could not be determined what exactly caused the ratchet ears to break but a nonconformance has been opened to further investigate this issue.The reported complaint of "clip got stuck in applier" was confirmed based upon the sample received.One device was returned.Upon functional inspection, the clips were unable to load properly.The sample was disassembled , and it was found that the clips were out of position and stacking on one another in the channel.The proximal end of the feeder was bent due to the clip stacking.The broken ratchet caused the clips to come out of position and prevented the clips from loading properly into the jaws.It could not be determined what exactly caused the ratchet ears to break but a nonconforemance has been opened to further investigate this issue.
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