It was reported to the manufacturer by the end user, per the end user, the side of the bed that is deflated is at the wall and the patient was turned toward the wall.The patient slid out of bed and hit the floor.Patient had skin lacerations to his elbows and knees that were addressed at the facility.Upon speaking with the facility, it was determined that the bolsters on the mattress were not inflated.Complaint# (b)(4) were entered into our system to have the mattress and control unit returned to joerns for investigation.As of this writing, the mattress and control unit have not been returned.
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