There are multiple bd locations where this unspecified bd device may have been manufactured.A catalog and lot number could not be confirmed for this incident and without this information we are unable to determine where the device was manufactured.(b)(4).Date of event: unknown.The date received by manufacturer has been used for this field.Medical device expiration date: unknown.Device manufacture date: unknown.Investigation summary: two (2) photos were provided by the customer for investigation.One (1) photo shows a plunger stopper in a 20ml barrel.There is a yellow rectangle highlighting what appears to be 3 or 4 drops of liquid between the plunger stopper ribs.The second (2nd) photo also shows a plunger stopper in a syringe barrel.There are two (2) red rectangles highlighting two (2) areas of the plunger in the barrel.One (1) rectangle highlights what appears to be 4 drops of liquid between the plunger stopper ribs.The second (2nd) rectangle highlights what appears to be a dark area between the plunger stopper ribs.Leakage can be caused by the interaction between the barrel inside diameter, the stopper outside diameter, and plunger rod bayonet outside diameter and forces applied during use.The syringe is more likely to leak when forces are applied to the plunger rod when fully extended.Bd defines leakage as liquid which escapes past the stopper ribs into the barrel.A device history record review could not be completed as no batch number was provided.Investigation conclusion: based on the photo provided it cannot be determined if the liquid in the syringe has escaped past the stopper ribs into the barrel.Therefore, based on the photo provided the condition reported by the customer cannot be confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: bd defines leakage as liquid which escapes past the stopper ribs into the barrel.Based on the photo provided it cannot be determined if the liquid in the syringe has escaped past the stopper ribs into the barrel.Therefore, based on the photo provided the condition reported by the customer cannot be confirmed.Rationale: based on the investigation conclusion, the condition reported by the customer could not be confirmed nor could this symptom be correlated with a potential cause linked to the bd process.Therefore, no corrective or preventative actions are proposed in the scope of this complaint.
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