Investigation has been carried out onto this incident and conclusions are following.Arjo was informed about a patient fall from arjo auto logic mattress and an unknown bed frame.According to the customer, during the event bed's safety side rails were not in raised position.Specific patient medical condition was not provided apart that they are a paraplegic patient (b)(6).There was no injury reported as an outcome.Customer reported to arjo that they provided recommendations about raising the safety side barriers to their staff, however, they did not follow them at the time of the event.The customer facility reported no allegation of arjo product malfunction.The auto logic product user guide instruction for use (ifu) number 630933en_07 4/2018 warns about the responsibility the caregiver has in order to ensure that the user can use this product safely, additionally: "whilst the patient is unattended, the decision to use safety sides should be based on clinical assessment and in line with local policy".Although the circumstances of this incident are unknown, it seems that its most likely cause is the fact that the customer staff did not follow their own recommendations; safety side barriers were not placed in the high position.The safety side barriers placement could have prevented the patient fall.When reviewing post market surveillance concerning patient fall, we have found 11 incidents (including one investigated here) reported by the same customer: (b)(6).In conclusion, the arjo auto logic system (both mattress and pump) was used while the event occurred, therefore it played role in the event.There was no allegation of device malfunction.Since the information provided is limited, it was not possible to determine the exact root cause of patient fall.We report this event due to allegation of patient fall, which may lead to serious health consequences.
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