It was reported to the manufacturer by the end user, per the end user, facility staff walked in and patient was already on the floor.The patient stated he had slipped out of the mattress.Per ines, the patient believes it is because of the smooth surface of the mattress.The patient sustained small abrasion to left knee and patient also stated he hit his head.Per facility staff vitals are stable, physician has been made aware and patient is being monitored.(b)(4) were entered into our system to have the mattress and control unit returned to joerns for investigation.As of this writing, the mattress and control unit have not been returned.
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