Reference: e-complaint-(b)(4).Investigation: x-inspected returned samples.Analysis and finding: a review of the 2-year complaint history for the bt37 benchtop incubator shows no similar complaints on file.This is an isolated event.The bt37 benchtop incubator is a purchased product and is a dock to stock item.Upon investigation of the returned bt37 benchtop incubator, it revealed a dead battery, a nonfunctioning power supply, and a burnt mother board and it also needed lid gasket updates.The complaint condition was confirmed.Coopersurgical's service and repair department replaced battery, power supply and main circuit board, and performed routine maintenance by replacing lid gaskets, cam handle assembly, filter and latch assembly.The serviced bt37 benchtop incubator was calibrated and tested to quality specification and then returned to the customer.Reference repair order# (b)(4).Root cause cannot be reliably determined at this time and it is most likely attributed to improper handling.Coopersurgical will continue to monitor this complaint condition for any trends.Preventative action activity: coopersurgical will continue to monitor this complaint condition for any trends.Correction and/or corrective action: none.Reason: no changes to the process or procedure.Was the complaint confirmed? yes.Coopersurgical will continue to monitor this complaint condition in the coopersurgical cip (continuous improvement program) program for any trends, as a product malfunction only.Based on the analysis of the device, all current and available information received and investigation findings it has been determined that the described condition is not a reportable event.
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