An investigation was performed for the customer issue and included a review of the complaint text, troubleshooting, a review of product historical data, and a review of product labeling.The issue resolved by replacing the wbc mixpot and peristaltic pump #3 for wbc staging.Review of product historical data did not identify any adverse trends or abnormal complaint activity.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
|