Philips has investigated this complaint.Philips checked the system on site and confirmed that the safety chain used to prevent the circular cover from falling off was deformed.The deformation was corrected and the cover was re-attached.The system was returned to use in good working order.Since then, the issue has not reoccurred.No harm has been reported to philips.Philips has opened an investigation as a follow up for the noted complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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