This complaint was confirmed, as a manufacturing-related issue.The root cause was the qa technician who reviewed the order, inadvertently omitted the standard measurement certificate from the order.The other affected sales order, only had the duplicate certificate present in release documentation, which indicated the original was most likely sent to the customer.No sample was returned for evaluation.A device history record review as not performed as the reported product code does not have a lot number.The customer order release documentation for the affected sales order numbers were retrieved and reviewed.There were 2 copies of the standard measurement certificates, one original and one duplicate copy.This situation indicated the original copy was not included with the customer's order.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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