An investigation was completed in response to a customer complaint of a misidentification of escherichia coli as rahnella aquatilis when testing a patient isolate with the vitek® ms (ref: (b)(4), serial: (b)(6).Repeat testing with the vitek® ms obtained an identification of e.Coli (99.9%).Analysis of the customer's raw data identified that the customer's system was operational during testing, but that the spot preparation was non-optimal.The calibrator "all peaks" values were heterogenous.The expected identification of the strain is unknown as no referenced methods were used for identification verification.Based on the data provided by the customer the probable identification is escherichia coli.The suspected cause for the misidentification is non-optimal spot preparation technique.Local customer service (lcs) has been instructed to supply the customer with additional training materials to help improve spot preparation technique.Since january 2016, there have been no other complaints related to misidentifications of escherichia coli as rahnella aquatilis.
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