This event has been recorded by zimmer biomet under (b)(4).The device history record and previous repair record for zimmer electric dermatome serial number (b)(6) was reviewed and noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with the device.The record reviews found no issues with the device and all verifications, inspections, and tests were successfully completed.The reported event was confirmed by the service technician who performed the evaluation and repair.On 18 july 2019, it was reported that a dermatome lost power when it was turned on.The customer returned a zimmer electric dermatome serial number (b)(6) for evaluation.Evaluation of the device on 26 august 2019 noted that the device was out of calibration at the zero and ten settings and that the device ran below motor speed specifications.Upon further inspection, it was found that the needle bearing was damaged and the motor was defective.Repair of the dermatome occurred on 9 september 2019 and involved replacing the needle bearing, motor, and multiple bearings.The technician then tested and verified that the device was functioning as intended, then returned the device to the customer without further incident.The device was tested, inspected, and repaired.While the service technician found that the motor was damaged, which would prevent the device from generating the proper motor speed in order to run, it cannot be determined from the information provided as to what caused the motor to break down.As such, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined that there are no further actions needed at this time.This complaint will be tracked and trended for any adverse trends that may warrant further action.
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