This follow up report is being submitted to report additional information.Reported issue: on (b)(6) 2019, it was reported that the product does not work, to repair.Per follow up the product stops working after turning it on several times.The customer returned an electric dermatome device, serial number (b)(6), for evaluation.The customer also returned a power supply, serial number (b)(6), for evaluation.Dhr review: the device history record (dhr) review noted no related non-conformances, requests for deviation, change notices or any other issues with manufacturing or with the device.The dhr review also found that all verifications, inspections and tests were successfully completed.Medicrea/flextronics has not previously repaired/evaluated electric dermatome serial number (b)(6) as documented in the repair reports.Device evaluations results/investigation findings: product review of the electric dermatome by flextronics on july 29, 2019 revealed that the needle bearing was defective.The calibration was within specifications and the motor speed was below specifications.The control bar was in the correct position.Repair of the electric dermatome was performed by flextronics on august 12, 2019 which included replacement of the motor and needle bearing.Electric dermatome, serial number (b)(6) , was then tested and functioned properly.It was repaired, inspected and tested.Probable cause/root cause: although the reported event was confirmed during inspection of the device, it cannot be determined from the information provided what caused the components to fail.Therefore, the root cause could not be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined that there are no further actions needed at this time (ie/capa/scar/hhe/d).This complaint will be tracked and trended for any adverse trends that may warrant further action.
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