Date received by manufacturer: 01nov2019.Date of report: 04nov2019.Device code: power problem.The manufacturer¿s international service technician confirmed the reported issue.3.3 v voltage rail failed error was observed.The manufacturer¿s international service technician reset all the internal connections of the device boards and cleaned the filter to address the reported problem.The unit successfully passed the required performance verification test.The determination could not be made that the device failed to meet specifications.The device was not being used for treatment when the reported event occurred, and there is a relationship of the device to the reported problem.Part was not returned to failure investigation (fi).The root cause cannot be determined until the device is returned and investigated.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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