It was reported that during the surgery, water pressure on high mode of this product is too low to use.The event occurred during surgery with a delay between 0-15 minutes, but an alternate device was available for use.Upon checking the product, the batteries inside the device had leaked.No adverse events were reported as a result of this malfunction.
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Udi#: (b)(4).Reported issue: it was reported that during the surgery, water pressure on high mode of this product is too low to use.Dhr review: the device history record (dhr) for catalog #: 00515047501 lot number: 64177772, review noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Technical review and physical evaluation: on (b)(6) 2019, it was reported from (b)(6) hospital that during the surgery, water pressure on high mode of this product is too low to use.On 04 september 2019, a returned product investigation was performed on the 00515047501.The physical evaluation revealed that the device had a corrosion within the battery pack, as well as low total battery voltage.The results of the returned product investigation have confirmed the reported event.Probable cause/root cause: while the returned product investigation confirmed that the 00515047501 had low water pressure due to low battery voltage, it cannot be determined from the information provided what actually caused the reported event.Therefore, based on the information provided, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined there is no further actions needed at this time (ie/capa/scar/hhe/d).This complaint will be tracked and trended for any adverse trends that may warrant further action.
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